FAQ

Questions, answered.

The things teams ask us most before they start.

Do I need any hardware or an attendance machine?+
No. Ezaris replaces the biometric machine with the phone your staff already carry. They punch in from the app with a face scan and GPS location — nothing to buy, install, or maintain.
How does face verification work?+
Each person enrols once with a single photo. When they punch, the app matches the live selfie against that enrolled face before recording the attendance, so the punch is tied to the real person — not a shared PIN or a buddy.
What happens to the punch selfies and face data?+
The enrolled face template stays for as long as the person is on your team, so matching keeps working. The individual punch selfies are automatically deleted after 30 days — they exist only so an admin can verify a specific punch, not to keep a photo archive. Full detail is in our privacy policy.
Is it really free?+
Yes — your first 3 users are free forever, with both modules included. Every new company also gets 2 months free on the whole team. From the 4th user onward it's $2 per user per month (₹50 in India), billed monthly.
Do I pay for Time & Attendance and ExpensesClaim separately?+
No. One price covers both modules. Turn on whichever you need from your dashboard — many teams use both from one login.
Can staff punch when there's no signal?+
Yes. Punches captured offline are stored on the device and sync automatically once the phone is back online, with the original time and location preserved.
Can I manage more than one company or branch?+
Yes. One login can run multiple companies, and each company can have unlimited branches, departments, and shifts. Switch between them from the top of your dashboard.
How do my staff get started?+
You add them by email or phone and they get an activation link to set a password and enrol their face. Most teams are punching the same day. Need a hand? Email support@ezaris.co.

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